User account
Alternative
Reservations
  • I am a private user and I found an alternative that I would like to try. How can I proceed?

    Since the purchase of transport titles through the MobAlt app is reserved to business users, we advice to buy tickets/subscriptions for public transport and Park+Rail directly from the FFS website; For other alternatives, please contact the MobAlt user service (toll-free number from Switzerland 0800 66 55 55 or info@mobalt.ch).

  • I am a business user and I found an alternative that I would like to try. How can I proceed?

    You can purchase public transport tickets directly via the app, by pressing the “Book” button after you saw the details of the alternative. If you have any problem, do not hesitate to contact the MobAlt user service (toll-free number from Switzerland 0800 66 55 55 or info@mobalt.ch). In the video tutorials page, you will find several examples of how to reserve the various transport options.

  • Do I have to pay some tariff to use the proposed alternatives?

    The purchase of Arcobaleno daily/weekly pass and Park+Rail subscriptions includes standard prices, although some companies offer to employees subscribed to MobAlt a partial or total refund. Company shuttles are paid instead, but the subscription price is modest and definitely competitive compared to the private car. Some companies refund part of the shuttle subscription. E-scooter, foldable and electric bicycles are offered free of charge by MobAlt for a free week trial or for a very casual use; if a user wants to take advantage of it for several weeks, then a flat rate is agreed. The terms of agreement applicable at any time and for the specific company are listed on the app at the time of booking.

  • How and when do I have to pay the benefits I have used?

    It depends on the company. The rule is that, once you’ve made a reservation through the app or through the user service, you will find the cost of the ticket deducted directly from your paycheck.

  • Once the reservation is made, where can I see it?

    From the app menu, you can access the “Bookings” section where you have a list of all the transport titles you purchased through the app, the cost of which will be deducted from your paycheck. If you have reserved a ticket for error and you wish to cancel it, contact immediately the MobAlt user service at the number +41 800 66 55 55.

    Warning: With regard to public transport and P+R, the ticket/subscription can be canceled until MobAlt submits the request to SBB, and this may take only a few minutes. We therefore advise you to contact us as soon as possible to cancel off such reservations.

  • Where can I get the transport tickets and/or the vehicles I booked?

    The transport titles are delivered directly to you on behalf of your company. With regard to slow mobility vehicles (e-scooters, e-bikes, etc…) you agree directly with MobAlt staff who will contact you as soon as possible after they have received your reservation.

Transport Means
  • I booked a trip or a subscription for public transport. What happens now?

    MobAlt undertakes to send the tickets to you at your company address at the latest on the day before using them. Then simply take the means for the itinerary you have chosen.

  • I booked an additional vehicle for the last kilometre (foldable e-bike or e-bike). Where can I get it?

    The delivery method varies depending on the company’s logistics. After booking, you will be contacted by MobAlt staff to agree on the delivery of the vehicle.

  • How does the reservation for Park+Rail work?

    MobAlt undertakes to send you the tickets and the card to park the car at the station at your company address at the latest on the day before using them. Then just leave the car in the Park+Rail parking you reserved by exposing the parking ticket well in sight, and catch the transport mean you booked. To know which is the station with P+R closest to your starting point, explore the “Alternatives” on the app.

    Warning: Even in the case of early purchase of parking cards, there is no guarantee and the right to find free parking at the SBB’s Park+Rail.

  • I booked a slow mobility vehicle (foldable bike or e-bike). Where can I get it?

    The delivery method varies depending on the company’s logistics. After booking, you will be contacted by MobAlt staff to agree on the delivery of the vehicle.

  • I've been browsing the app and I want to join a group of carpooling that goes / depart right from my area. How do I contact it?

    You can contact the carpooling team directly via the app. The team leader of that group will receive a notification on the app, and will either accept or discard your request. As long as he doesn’t, your reservation will remain visible with “pending” status in the app. As soon as the team leader makes a decision, the status of the reservation will be “accepted” or “rejected” and you will receive a confirmation message. If you want to get in touch directly with the carpooling group you’re interested in, use the group chat that appears in your chat list as soon as the team leader has accepted your request. Until that moment, you can contact the team only by writing to MobAlt staff (toll-free number from Switzerland 0800 66 55 55 or info@mobalt.ch).

Security and Insurances
  • How MobAlt handle my mobility data?

    We guarantee the privacy and security of your data. All information will only be used for statistical purposes in complete anonymity (no names, surnames, email addresses, etc.). Information will not be sold or shared with third parties for marketing purposes. All data is kept safe.

  • Who can see my personal information?

    Information about mobility alternatives that you decide to use is only visible to you. The only information that could only come into contact with other users of your company is your username (for example, in chat).

  • With carpooling, do I have any security or refund guarantee in case of damages?

    MobAlt requires that those who make available their car (at least 4 seats) for carpooling, make sure that with his RC liability insurance he can carry passengers, and that the insurance covers all people who are transported and all possible consequences of an incident along the route. It is recalled that civil liability insurance is compulsory for all motor vehicles. When approving a car, an RC insurance certificate is indispensable. The driver also attests that he is in possession of a regular driver's license, driving at a zero blood alcohol level and free from the use of drugs.

    Each participant accepts the MobAlt Carpooling Regulation which requires to behave properly and civilly, avoiding attitudes that can create obstacles to the proper running of the service. If this occurs, immediately notify the MobAlt user service (toll-free number from Switzerland 0800 66 55 55 or info@mobalt.ch).

  • Are bicycles and e-scooters secured by promoters or is my insurance covered?

    Insurance is yours: when you receive an e-bike or an e-scooter, you will have to sign a release form with which you assume responsibility for theft, damage to the bike or damage to third parties.

  • Will I get a helmet along with the bicycle?

    Along with the bicycle you will also receive a helmet, a padlock and, if necessary, a set of lights to be returned when returning the bicycle.

  • What if they steal my bicycle, or do I have an accident and ruin it?

    Theft or bicycle damage is yours: when you receive the bicycle you are asked to sign a release statement with which you take responsibility for theft, damage to the bicycle or damage to third parties.